A tech enthusiast with a strong background in professional customer relations.
Currently pursuing a Bachelor of Science in Information Technology. I am in my 2nd year, focusing on programming and networking.
To leverage technology to create efficient, user-friendly systems. I aim to become a full-stack developer after graduation.
I am passionate about learning new technologies, debugging code, and exploring the latest trends in the IT industry. Outside the industry I love to travel on my free time and chill.
AMAZON | 12 Months
• Handling high-level escalations with empathy and professionalism.
• Using CRM tools like Salesforce for case management.
• Expert in conflict resolution and de-escalation techniques.
AMAZON | 10 Months
• Assisted in creating training materials and presentations.
• Maintained training databases and tracked attendance rates.
• Coordinated between trainers and departments for seamless operations.
AMAZON | 20 Months
• Built strong rapport with customers through professional communication.
• Handled complaints calmly to ensure customer satisfaction.
• Identified customer needs to make appropriate product suggestions.
Amazon
DM Furniture
CIT-U
Lead Savvy
I bring professional reliability and technical skills to every project. Ready to join your team as an intern or freelancer.
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